Supplements are available for return if they have not been opened or been defaced. Opened items can be returned if damaged in transport or have a manufacturing defect. If you have a special situation, please speak with us directly (603)623-6800. You can return your items for a prompt refund or exchange. All refunds must be within thirty days of the purchase date and will be credited in the same form as the original payment type and must include a letter stating reason for a return. There are no refunds for items returned more than thirty days after the purchase date. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. It is always advisable to speak with us directly prior the return of any item. Please call M, T, W, F from 8am-2:30pm EST or leave a message and we will return your call. (603)623-6800 For your protection, we encourage you to send your return via UPS. Return packages must be prepaid; we cannot accept COD. Even exchanges are sent back to you at no additional charge. If you request a refund, your credit card will be credited within 48 hours of processing your return. Alternatively, you may return (or exchange) items purchased from the shop.nhnatural.com at our clinic. If you return an item with receipt for refund, the method of refund will be the same as the original payment method. Please mail a letter stating the reason for your return and your package, insured, traceable method to the address below: New Hampshie Natural Health Clinic 304 Riverway Place Bedford, NH 03110